Provider Network & TrustScore
TRONAgg's price and reliability both come from the same thing: a broad network of providers, continuously scored and made to compete on every order.
The provider network
The network is made up of 13+ verified third-party energy providers plus TRONAgg's own energy pool. They span different delivery models — instant providers and P2P markets — and all of them are treated as candidates on equal footing for every order. Our own pool doesn't get preferential placement; it wins an order only when it's genuinely the best option, exactly like any external provider.
More sources means two things for you: a better chance the true cheapest rate is always available, and no single point of failure.
What TrustScore is
TrustScore is a live reliability rating attached to every provider. It turns "is this source trustworthy right now?" into a single 0–100 number the routing engine can act on, and that you can see. Choosing a provider on price alone is risky — the cheapest option might be unreliable or brand new — so TrustScore balances multiple quality signals into one score.
Components
TrustScore is calculated from five weighted components:
| Component | Weight | What It Measures |
|---|---|---|
| Price Score | 35% | How competitive the provider's pricing is |
| Trust Score | 30% | Admin assessment of reliability and reputation |
| Review Score | 15% | User ratings and reviews |
| TRONAgg Score | 10% | Order volume through TRONAgg |
| Longevity Score | 10% | How long the provider has been operating |
Price Score (35%)
Compares the provider's best 1-hour Energy price against all other providers. The cheapest scores 100, the most expensive scores 0, everyone else falls proportionally in between.
price_score = 100 × (1 - (provider_price - min_price) / (max_price - min_price))
The score is relative — if all providers raise prices equally, scores stay the same.
Trust Score (30%)
A manual assessment set by the TRONAgg team. Evaluates operational transparency, responsiveness, security practices, and community reputation. This is the only non-automated component — it captures qualitative factors that algorithms miss.
Review Score (15%)
Aggregates user ratings using a Bayesian average, which prevents a provider with one perfect review from outscoring one with hundreds of strong reviews. Verified purchase reviews count 1.5x more.
bayesian_avg = (avg_rating × review_count + global_avg × C) / (review_count + C)
review_score = (bayesian_avg / 5) × 100
Where C = 5 is the confidence constant and global_avg is the average rating across all providers.
TRONAgg Score (10%)
Based on orders fulfilled through TRONAgg in the last 30 days, using a logarithmic scale. The first orders have the biggest impact — going from 0 to 10 matters much more than 490 to 500.
tronagg_score = 100 × log(1 + orders_30d) / log(1 + max_orders_30d)
Longevity Score (10%)
Rewards providers with a track record:
- Years active — Up to 50 points for 5+ years
- Verification status — 25 points if verified by TRONAgg
- Feature set — Up to 25 points for supported features (5 per feature)
Final Score
The composite score combines all components:
score = (price × 0.35) + (trust × 0.30) + (review × 0.15) + (tronagg × 0.10) + (longevity × 0.10)
Scores are recalculated every hour, reflecting near-real-time changes in pricing, reviews, and order volume.
How TrustScore is used
TrustScore does two jobs:
- It weights routing. When two providers are close on price, the higher-TrustScore one wins. A marginally cheaper but unreliable source doesn't get to put your order at risk. See Matching & Routing.
- It's transparent to you. TrustScore is shown publicly on the provider comparison, so you can see the reliability behind every price.
This is the mechanism that lets TRONAgg optimise for the cheapest price and dependable delivery at the same time, instead of trading one off against the other.
How to read it as a buyer
- Glance at the badge — When search results are close in price, TrustScore helps you decide.
- Don't chase the highest number — A difference of 2–3 points is minor; focus on the overall range.
- Combine with price — The best value is often a provider with a good score and a competitive price.
For providers
TrustScore is also a direct feedback loop for providers: better price, reliability, and uptime earn more routed order flow, while a lower score costs it. If you run an energy service, see TrustScore & Delivery for how it's calculated on your side and how to improve it.
See TrustScores in action — compare providers on TRONAgg.